C & C Mechanical

The reviews for C & C Mechanical reveal a dichotomy in customer experiences. On one hand, many customers appreciate the professionalism, knowledge, and care shown by the technicians. For instance, one reviewer described the technicians as "pleasant and professional," highlighting their tidy work habits and clear explanations, which foster confidence in the service provided. Customers like this emp... Read more

The reviews for C & C Mechanical reveal a dichotomy in customer experiences. On one hand, many customers appreciate the professionalism, knowledge, and care shown by the technicians. For instance, one reviewer described the technicians as "pleasant and professional," highlighting their tidy work habits and clear explanations, which foster confidence in the service provided. Customers like this emphasize the company's friendly approach and willingness to provide upfront estimates, making them likely to recommend the service to others. Conversely, a significant portion of the reviews details dissatisfaction with pricing and service guarantees. One reviewer emphasized feeling "price gouged" after an unexpected increase in the service bill, with direct complaints about the time taken for what they considered a straightforward job. This sentiments echoes in other reviews where customers expressed disappointment in the company's handling of problems that returned shortly after service, feeling unfairly charged for attempts to fix recurring issues without addressing the root cause. The communication issues reported, particularly concerning guarantees not being upheld, further compound the negative sentiment. One reviewer questioned the transparency around what was covered under the guarantee, stating feelings of being misled when additional charges were incurred for returning issues that were initially addressed. In summary, while C & C Mechanical showcases strengths in service delivery and technician professionalism, the criticisms regarding pricing transparency and guarantee policies overshadow the positives. Reviewers call for clearer communication and a more consistent policy regarding guarantees to enhance customer confidence and satisfaction. Read less