St. Louis Sewer and Drain Cleaning Services

The reviews show a mixture of positive and negative experiences with St. Louis Sewer and Drain Cleaning Services, particularly focusing on the technician named Tony. Positive sentiments are mostly centered around Tony's responsiveness, friendliness, and the quick service he provides. Customers appreciated that he often could come out the same or next day, which was a significant benefit in urgent ... Read more

The reviews show a mixture of positive and negative experiences with St. Louis Sewer and Drain Cleaning Services, particularly focusing on the technician named Tony. Positive sentiments are mostly centered around Tony's responsiveness, friendliness, and the quick service he provides. Customers appreciated that he often could come out the same or next day, which was a significant benefit in urgent situations. However, the negative feedback is pronounced and centers on several recurring themes. Firstly, there is frustration regarding Tony's attitude and willingness to engage with more challenging tasks. Several reviewers expressed disappointment that he seemed reluctant to get his hands dirty or complete the job at hand, particularly in cases where the job required more effort or exploration (e.g., snaking from the roof instead of addressing the cleanout in the basement). Many noted that alternate companies were able to complete the task efficiently, highlighting a significant gap between Tony's approach and industry standards. Secondly, there were cleanliness issues raised in multiple reviews. Customers commented on instances where Tony did not clean his shoes after walking in sewer water and failed to properly handle tools, which contributed to a negative impression of hygiene and professionalism. Lastly, the trend of recommending against using Tony's services came up prominently. Multiple customers expressed that they would not recommend him based on their experiences and noted that they found better solutions with other companies. The contrasting experiences led reviewers to question the validity of the many positive reviews that exist for this service, which increased skepticism. In summary, while there are positive aspects to consider, such as responsiveness and a friendly demeanor, the negative experiences regarding professionalism, thoroughness, and cleanliness create a challenging image for St. Louis Sewer and Drain Cleaning Services and Tony's role within it. As a result, potential customers may want to approach this service with caution. Read less