Royale Sewer And Drains

The reviews present contrasting experiences reflecting both positive and negative aspects of customer service at Royale Sewer And Drains. Positive feedback primarily centers on the responsiveness and capability of the staff, particularly Lakisha, who was described as friendly, knowledgeable, and efficient. This shows a strong capacity for customer service and technical ability, contributing to e... Read more

The reviews present contrasting experiences reflecting both positive and negative aspects of customer service at Royale Sewer And Drains. Positive feedback primarily centers on the responsiveness and capability of the staff, particularly Lakisha, who was described as friendly, knowledgeable, and efficient. This shows a strong capacity for customer service and technical ability, contributing to effective problem-solving in a timely manner. The quick response to emergencies, such as flooding situations, was appreciated and noted as a significant strength of the company. One reviewer felt compelled to recommend the service based on their experiences of fair pricing and effective fixes, illustrating the positive impact of staff interactions on customer satisfaction. Conversely, a critical issue arose regarding communication and reliability. One review highlighted a stark contrast between the initial enthusiastic responses from the owner and subsequent lack of communication, leading to disappointment. This inconsistency can be detrimental to client relationships, and it raises concerns about the company's follow-up procedures and customer support after the initial engagement. The reviewer's mention of the importance of written contracts versus verbal commitments underscores a significant gap in business practices that may lead to misunderstandings and client frustrations. Overall, while Royale Sewer And Drains exhibits strong capabilities through friendly and prompt service, the areas of follow-up communication and reliable business practices require urgent attention to enhance overall customer experience and trust. Read less