Giles Plumbing

The reviews for Giles Plumbing largely exhibit a divided sentiment, with good experiences overshadowed by a few negative ones. Positive aspects frequently mentioned include:Quick Service & Efficiency: Many customers remarked on the promptness of service. Several reviews praised the quick response times, especially in emergencies, with some mentioning same-day service to resolve serious plumbing is... Read more

The reviews for Giles Plumbing largely exhibit a divided sentiment, with good experiences overshadowed by a few negative ones. Positive aspects frequently mentioned include:Quick Service & Efficiency: Many customers remarked on the promptness of service. Several reviews praised the quick response times, especially in emergencies, with some mentioning same-day service to resolve serious plumbing issues.Knowledgeable and Courteous Staff: The technicians received commendations for being friendly, professional, and helpful. Positive mentions of specific staff members, like Clint, John, Scott, and Paige, highlighted their expertise, thoroughness, and customer service skills.Fair Pricing: Numerous reviews noted that the pricing was reasonable and straightforward, with no hidden fees or surprise charges. Customers appreciated that the company explained costs upfront and offered insights on maintaining plumbing to save on future repairs. On the contrary, there were significant negative experiences reported:Lack of Accountability: A notable complaint involved incidents where technicians inadvertently caused damage to a customer's property without sufficient follow-up or support from the company. One reviewer described a serious incident where their fish tank was damaged, resulting in an unsatisfactory response from management.Quality of Work: Some reviews indicated frustration with the quality of work performed. Clients expressed dissatisfaction regarding improperly executed plumbing tasks, suggesting issues with competence or thoroughness in work processes.Communication Issues: Several customers reported struggles with the company Read less