Overview of Company Customer Sentiment Analysis in January
The reviews for Versatile Contracting reflect significant dissatisfaction, particularly with the owner, Glen Gross. Customers express frustration over a lack of communication and follow-through on warranty claims and service commitments. There are repeated claims of unreturned calls and broken promises, leading to feelings of disrespect and abandonment. Overall, the sentiment conveyed is overwhelm... Read more
The reviews for Versatile Contracting reflect significant dissatisfaction, particularly with the owner, Glen Gross. Customers express frustration over a lack of communication and follow-through on warranty claims and service commitments. There are repeated claims of unreturned calls and broken promises, leading to feelings of disrespect and abandonment. Overall, the sentiment conveyed is overwhelmingly negative, with recurring advice to avoid the company based on the experiences shared. Read less
Overview of Company Customer Sentiment Analysis in January
The overall sentiment in the reviews for Versatile Contracting highlights serious concerns regarding customer service and reliability. A recurring theme throughout the feedback is the owner, Glen Gross, failing to communicate effectively with clients after services were rendered, particularly when issues arise. Customers report attempts to reach out via calls, texts, and emails to rectify unsatisf... Read more
The overall sentiment in the reviews for Versatile Contracting highlights serious concerns regarding customer service and reliability. A recurring theme throughout the feedback is the owner, Glen Gross, failing to communicate effectively with clients after services were rendered, particularly when issues arise. Customers report attempts to reach out via calls, texts, and emails to rectify unsatisfactory work, only to be met with silence or unfulfilled promises. One reviewer specifically noted their disappointment about being ignored after having an air-conditioning unit installed, leading to further complications with the home's heating system. This individual expressed a feeling of disrespect, suggesting that age may have influenced the treatment they received. The underlying sentiment indicates a perception of being devalued as customers, with a lack of accountability from the contractor. Moreover, the urgent need to seek alternative service from other reputable businesses reinforces a loss of trust in Versatile Contracting. Reviewers not only recommend against hiring the company but also emphasize their intention to share their negative experiences to prompt accountability or caution potential customers. In conclusion, customers overwhelmingly exhibit frustration and disappointment, reflecting a lack of trustworthy service delivery, poor communication, and a need for better follow-up from management. Read less
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