Mr. Rooter Plumbing of Columbia

Mr. Rooter receives strong and consistent praise for professionalism, responsiveness, and friendly technicians across the majority of recent reviews, which drives the professionalism score upward. However, pricing is a significant concern: multiple negative reviews describe charges that felt deceptive, excessive, or misrepresented — including a complaint about overcharging an elderly customer an... Read more

Mr. Rooter receives strong and consistent praise for professionalism, responsiveness, and friendly technicians across the majority of recent reviews, which drives the professionalism score upward. However, pricing is a significant concern: multiple negative reviews describe charges that felt deceptive, excessive, or misrepresented — including a complaint about overcharging an elderly customer and a billing dispute where the final charge far exceeded the quoted rate. Project completion is the most damaging dimension, with several reviews describing incomplete work, broken pipes left unfixed, failed inspections with no follow-through, and technicians returning only to repeat the same errors. Experience scores moderately, as many reviewers praise knowledgeable and skilled techs, but a meaningful minority describe technicians who lacked basic tools, broke fixtures, or failed to diagnose problems correctly. The WW Score reflects a business with genuine strengths in responsiveness and attitude, but notable and recurring weaknesses in job completion integrity and pricing transparency. Read less