Brian Wear Plumbing

Brian Wear Plumbing receives overwhelmingly negative feedback across most dimensions, with professionalism and pricing being the most heavily criticized areas. Multiple reviewers across different years describe rude front-desk staff (believed to be Brian's wife), unauthorized charges, and dismissive responses to complaints — dragging the professionalism score down significantly despite a handful... Read more

Brian Wear Plumbing receives overwhelmingly negative feedback across most dimensions, with professionalism and pricing being the most heavily criticized areas. Multiple reviewers across different years describe rude front-desk staff (believed to be Brian's wife), unauthorized charges, and dismissive responses to complaints — dragging the professionalism score down significantly despite a handful of positive experiences with individual technicians like BJ. Pricing is the weakest dimension, with numerous reviewers explicitly calling out charges as excessive, opaque, or outright deceptive, including refusal to provide estimates, non-waived service fees, and charges for work not performed. Project completion is mixed: some jobs were completed well and promptly, but at least two reviews describe abandoned work or a technician leaving without performing any service. Experience scores slightly better due to a few reviews praising technical skill, but is undermined by one notable case where the company failed to diagnose a gas leak that a competitor identified in 30 minutes. Read less