Advanced Plumbing Systems

The reviews for Advanced Plumbing Systems show a clear division between customer experiences. On one hand, several customers praised the company for exceptional service, highlighting timely responses and professional conduct. For example, Bob received recognition for managing a complex bathroom remodeling project, maintaining the integrity of a historical home, and providing effective communicatio... Read more

The reviews for Advanced Plumbing Systems show a clear division between customer experiences. On one hand, several customers praised the company for exceptional service, highlighting timely responses and professional conduct. For example, Bob received recognition for managing a complex bathroom remodeling project, maintaining the integrity of a historical home, and providing effective communication throughout the job. Customers reported feeling grateful for the professionalism exhibited by the team and noted the convenience of features like pre-visit notifications. Conversely, there are significant complaints revolving around pricing and sales tactics. Some reviewers expressed feeling misled or frustrated by what they considered Aggressive upselling, particularly for unnecessary services like a new condensate pump. A review pointed out the high cost of a straightforward service (e.g., clearing a clogged drain) relative to the time and effort involved, leading to dissatisfaction. Common themes among the eclectic reviews indicate that while many feel the service is generally high-quality and responsive when urgent issues arise, there is a reoccurring concern about the lack of transparency in pricing and upselling strategies. This inconsistency may deter potential customers who are price-sensitive or who prioritize clear communication about costs. Overall, Advanced Plumbing Systems shows a capacity for excellence in customer service but faces challenges in aligning their pricing strategies with customer expectations. Read less