Roto-Rooter Plumbing and Drain Cleaning Service

The reviews show a stark contrast in customer experiences with Roto-Rooter Plumbing and Drain Cleaning Service. Positive sentiments are primarily attributed to individual employees, such as Aaron and Mike, who are praised for their responsiveness and professionalism. Their efforts to address problems promptly were appreciated, highlighting some capability in customer service while on site. However... Read more

The reviews show a stark contrast in customer experiences with Roto-Rooter Plumbing and Drain Cleaning Service. Positive sentiments are primarily attributed to individual employees, such as Aaron and Mike, who are praised for their responsiveness and professionalism. Their efforts to address problems promptly were appreciated, highlighting some capability in customer service while on site. However, these positive interactions are overshadowed by considerable dissatisfaction regarding the company's operational practices as a whole. Recurring themes in the negative reviews include:Miscommunication and Inconsistent Estimates: Customers reported discrepancies between the initial quotes provided and the final invoices, with significant additional costs appearing during the service. Issues like the inability to fit items, such as the shower, through doorways led to further complications and unexpected charges.Incomplete or Poor Workmanship: Several customers expressed frustration over the quality of work, particularly regarding installations and repairs that either did not meet expectations or resulted in more extensive issues Read less