Overview of Company Customer Sentiment Analysis in January
The reviews for Roto-Rooter Plumbing and Drain Cleaning Service reflect a mix of experiences that lean towards dissatisfaction. While there are isolated mentions of positive interactions, particularly with specific employees like Aaron and Mike, the overall tone is negative. Customers express frustration over inconsistent service, miscommunication regarding job scopes, unexpected costs, and unreso... Read more
The reviews for Roto-Rooter Plumbing and Drain Cleaning Service reflect a mix of experiences that lean towards dissatisfaction. While there are isolated mentions of positive interactions, particularly with specific employees like Aaron and Mike, the overall tone is negative. Customers express frustration over inconsistent service, miscommunication regarding job scopes, unexpected costs, and unresolved issues following service completion. Many reviews emphasize feelings of disappointment and distrust toward the company's practices, contributing to a lack of recommendation for potential clients. Read less
Overview of Company Customer Sentiment Analysis in January
The reviews show a stark contrast in customer experiences with Roto-Rooter Plumbing and Drain Cleaning Service. Positive sentiments are primarily attributed to individual employees, such as Aaron and Mike, who are praised for their responsiveness and professionalism. Their efforts to address problems promptly were appreciated, highlighting some capability in customer service while on site. However... Read more
The reviews show a stark contrast in customer experiences with Roto-Rooter Plumbing and Drain Cleaning Service. Positive sentiments are primarily attributed to individual employees, such as Aaron and Mike, who are praised for their responsiveness and professionalism. Their efforts to address problems promptly were appreciated, highlighting some capability in customer service while on site. However, these positive interactions are overshadowed by considerable dissatisfaction regarding the company's operational practices as a whole. Recurring themes in the negative reviews include:Miscommunication and Inconsistent Estimates: Customers reported discrepancies between the initial quotes provided and the final invoices, with significant additional costs appearing during the service. Issues like the inability to fit items, such as the shower, through doorways led to further complications and unexpected charges.Incomplete or Poor Workmanship: Several customers expressed frustration over the quality of work, particularly regarding installations and repairs that either did not meet expectations or resulted in more extensive issues Read less