Weiand Plumbing

The reviews for Weiand Plumbing reveal polarized sentiments among customers, with notable strengths and weaknesses. Strengths identified across multiple reviews include: - Professional Service: Many customers highlighted the professionalism and courtesy of the plumbing team members, particularly mentioning plumbers by name such as Harrison, Dallas, and Cody. - Affordability: Customers noted the ... Read more

The reviews for Weiand Plumbing reveal polarized sentiments among customers, with notable strengths and weaknesses. Strengths identified across multiple reviews include: - Professional Service: Many customers highlighted the professionalism and courtesy of the plumbing team members, particularly mentioning plumbers by name such as Harrison, Dallas, and Cody. - Affordability: Customers noted the reasonable pricing of services compared to expectations, often mentioning that the costs were lower than anticipated. - Efficiency: Multiple reviews commend the swift response times and the ability to conduct repairs effectively, especially in time-sensitive scenarios. - Skill Level: The problem-solving skills of the team, particularly in diagnosing and addressing leaks, were well-received. Customers felt the team was knowledgeable and capable. - Repeat Business: The reviews include expressions of intent to continue using Weiand Plumbing for future needs, indicating a strong level of customer loyalty among satisfied clients. Conversely, the reviews also uncovered some significant concerns: - Follow-Up Issues: A critical complaint concerns the company's failure to follow through on promised actions, such as returning to fix yard damage after a repair. This indicates a gap in post-service communication and commitment that disappointed some customers. - Miscommunication on Problems: One reviewer expressed frustration regarding the assessment of plumbing problems, feeling that Weiand Plumbing misdiagnosed an issue and attributed it to city services incorrectly. This points to potential issues in communication and clarity regarding service scope. Overall, while Weiand Plumbing has established a strong reputation for skilled and professional service, addressing the concerns raised about follow-up care and miscommunications could significantly enhance customer satisfaction and their overall reputation. Read less