United Plumbing, Heating & Air Conditioning

The reviews for United Plumbing, Heating & Air Conditioning reflect a strong sentiment of dissatisfaction and anger among customers. Many express grievances about perceived price gouging and the lack of transparency in billing practices. The office staff, particularly management, is criticized for their poor customer service, described as unresponsive and inconsiderate, especially in sensitive cir... Read more

The reviews for United Plumbing, Heating & Air Conditioning reflect a strong sentiment of dissatisfaction and anger among customers. Many express grievances about perceived price gouging and the lack of transparency in billing practices. The office staff, particularly management, is criticized for their poor customer service, described as unresponsive and inconsiderate, especially in sensitive circumstances. Overall, the reviews convey a sense of frustration and a feeling of betrayal, with customers feeling exploited rather than supported. In more detail, the sentiment analysis reveals that the main concerns revolve around pricing practices and customer service interactions. Multiple reviewers highlight experiences of being charged significantly higher than competitors, suggesting a monopolistic hold on their customer base that allows for such practices. The specific mention of a terrible interaction with Haley, the Office Manager, illustrates a broader narrative of unprofessionalism perceived within the company. Customers express feelings of abandonment and distress, particularly regarding urgent situations like lack of running water. The theme of ethical concern emerges prominently, with customers describing the company's actions as not just frustrating, but morally reprehensible. The call for action against the company points to a significant level of engagement from the customer base, emphasizing their desire for accountability and change in the company Read less