Shoemaker Plumbing

The reviews for Shoemaker Plumbing reveal a dichotomy in customer experiences. On one hand, several reviewers commend the company for its professionalism, timely service, and effective solutions. Positive remarks emphasize the responsiveness to urgent needs, with instances where technicians arrived quickly to address plumbing emergencies, showcasing a strong ability to provide emergency services. ... Read more

The reviews for Shoemaker Plumbing reveal a dichotomy in customer experiences. On one hand, several reviewers commend the company for its professionalism, timely service, and effective solutions. Positive remarks emphasize the responsiveness to urgent needs, with instances where technicians arrived quickly to address plumbing emergencies, showcasing a strong ability to provide emergency services. Reviewers who experienced timely service often describe the technicians as friendly and informative, solidifying a positive impression of customer service and workmanship. Conversely, a significant portion of the feedback is critical, particularly regarding the company's reliability and communication. Multiple reviewers have reported missed appointments and a lack of follow-up, with phrases like "he never showed up" and "he is ghosting us" illustrating severe frustrations. This inconsistency creates a negative sentiment that outweighs the positive experiences for many potential customers. Common themes in negative reviews include:Missed Appointments: Several customers report scheduled visits where technicians failed to arrive without any notification.Lack of Communication: Following initial contact, customers struggle to reach the company, which exacerbates feelings of frustration over unfinished jobs and leaks.Unfulfilled Promises: Statements about lost trust in the company's commitment to standing behind their work are prevalent, indicating a critical area for improvement. In conclusion, while Shoemaker Plumbing does deliver quality work for some customers, the inconsistency in service reliability and customer communication needs to be addressed to improve overall customer satisfaction and retain future business. Read less