Reid Plumbing

The reviews highlight a stark contrast in customer experiences with Reid Plumbing. While one reviewer described an unpleasant encounter with the owner, emphasizing rudeness and poor customer relations, the overwhelming majority of feedback was favorable. Customers frequently praised the company's responsiveness and professionalism, noting fast service during emergencies, such as a pipe burst. Posi... Read more

The reviews highlight a stark contrast in customer experiences with Reid Plumbing. While one reviewer described an unpleasant encounter with the owner, emphasizing rudeness and poor customer relations, the overwhelming majority of feedback was favorable. Customers frequently praised the company's responsiveness and professionalism, noting fast service during emergencies, such as a pipe burst. Positive sentiments were particularly directed at Cooper, who was recognized for his skill and courtesy. Moreover, many clients expressed willingness to recommend Reid Plumbing to others, indicating high satisfaction with the quality of work and the company's integrity. The review mentioning the installation of a new water heater illustrates a successful service experience, characterized by clear communication, timely execution, and maintenance of cleanliness, which were all appreciated. Overall, the reviews suggest that while there may be room for improvement in customer service, particularly concerning interactions with the owner, the technicians and service provided have consistently received high marks. Customers are likely to return for their plumbing needs based on the reliable and efficient experiences they have had. Read less