Overview of Company Customer Sentiment Analysis in May
The review set is small (4 reviews) and spans nearly a decade, making trend analysis difficult. The most recent review (Feb 2020) is a serious 1-star complaint describing property damage from oil spills across multiple rooms, workers dismissing the damage as normal, and management refusing accountability by deflecting blame to a subcontractor — this heavily drags down professionalism and project... Read more
The review set is small (4 reviews) and spans nearly a decade, making trend analysis difficult. The most recent review (Feb 2020) is a serious 1-star complaint describing property damage from oil spills across multiple rooms, workers dismissing the damage as normal, and management refusing accountability by deflecting blame to a subcontractor — this heavily drags down professionalism and project completion scores. The two positive reviews from 2015 and 2018 describe competent, timely, and clean work from specific named technicians, which provides some evidence of workmanship quality. The 2011 review is too vague and old to carry meaningful weight. Overall, the score reflects a contractor with some demonstrated skill but a documented serious failure in accountability and follow-through on the most recent job. Read less