Neill Plumbing & Gas Company

Upon analyzing the shared reviews, it becomes evident that Neill Plumbing & Gas Company exhibits a range of customer sentiments, with a clear divide between positive and negative feedback. Positive sentiments primarily focus on the quality of service and professionalism exhibited by specific team members, such as Kevin and Dorothy. Customers noted that jobs were completed promptly and to a high s... Read more

Upon analyzing the shared reviews, it becomes evident that Neill Plumbing & Gas Company exhibits a range of customer sentiments, with a clear divide between positive and negative feedback. Positive sentiments primarily focus on the quality of service and professionalism exhibited by specific team members, such as Kevin and Dorothy. Customers noted that jobs were completed promptly and to a high standard, reflecting well on the company's overall workmanship. Many reviewers emphasized a longstanding relationship with the company since the 1990s, indicating a degree of trust and loyalty towards the workforce. Conversely, the negative review casts a shadow over the company's reputation, primarily due to a perceived lack of responsibility for mistakes made during service. The incident involving damage from oil spills during an installation highlights significant shortcomings in customer care and accountability. The frustration expressed by this customer, particularly regarding delayed responses and poor communication from management, suggests systemic issues within how the company handles complaints and subcontractors Read less