Environment Masters

Several core themes emerged from the customer reviews of Environment Masters.Professionalism and Responsiveness: A considerable number of customers praised the professionalism of the technicians and the company's quick responses to service calls. Many expressed satisfaction with the timely completion of installations and repairs, particularly for HVAC systems. Customers noted the comprehensive gui... Read more

Several core themes emerged from the customer reviews of Environment Masters.Professionalism and Responsiveness: A considerable number of customers praised the professionalism of the technicians and the company's quick responses to service calls. Many expressed satisfaction with the timely completion of installations and repairs, particularly for HVAC systems. Customers noted the comprehensive guidance provided by sales personnel when selecting appropriate systems based on their home needs.Quality of Work: Most reviews that shared positive sentiments highlighted the thoroughness of the work performed, particularly in the context of installation and follow-up adjustments. For instance, customers reported effective duct sealing and installation of necessary components, which led to improved home efficiency and comfort levels.Communication and Customer Service: While many customers appreciated the follow-up contact from management, several reviews indicated issues with unclear communication about pricing and service terms. Some customers felt blindsided by additional charges that were not adequately explained upfront, leading to feelings of frustration.Pricing Complaints: A recurring complaint centered around pricing strategies, with some customers describing their experiences as feeling like bait-and-switch tactics. Customers voiced concerns over unexpectedly high quotations and the need to pay for multiple service fees that seemed disproportionate to the work performed.Service Follow-Up and Scheduling Issues: There were critical comments regarding the company Read less