Dent Air Conditioning

The reviews reflect a consistent sentiment of disappointment and frustration across multiple customers. Several recurring issues can be identified:Service Quality: Numerous reviews highlight that the work performed by Dent Air Conditioning was subpar. Customers reported incomplete installations and repairs, as well as lack of attention to detail, such as failed repairs and damaging the property du... Read more

The reviews reflect a consistent sentiment of disappointment and frustration across multiple customers. Several recurring issues can be identified:Service Quality: Numerous reviews highlight that the work performed by Dent Air Conditioning was subpar. Customers reported incomplete installations and repairs, as well as lack of attention to detail, such as failed repairs and damaging the property during the service process.Pricing Concerns: There is a strong sentiment of feeling overcharged, with customers noting significant markups on parts and services. For example, one reviewer pointed out that a part which could be purchased for $30 was billed at $298. This has contributed to a widespread perception of dishonesty in pricing practices.Unprofessional Behavior and Communication: Many customers commented on the unprofessional demeanor of the technicians. Reports include instances of technicians being discourteous, dismissive, or aggressive in their sales tactics, pressuring customers to consider unnecessary upgrades or replacements instead of addressing the actual issues.Decline in Reputation: Long-term customers, like the one who had used their services for over twenty years, expressed noticeable disappointment at what they perceive as a decline in the company's values and standards since its change in ownership. This shift has led to a loss of trust, causing them to seek alternative service providers.Negative Experiences with Follow-Up: Several reviews mention difficulty in getting timely follow-up service or responses to customer inquiries. This neglect exacerbated customers' frustrations, especially when issues persisted even after multiple visits. Overall, Dent Air Conditioning is currently facing severe reputational challenges due to the consistently negative feedback from its recent customers. If the company does not address these concerns about service quality and customer relations, it may continue to see a decline in clientele and trust within the community. Read less