Swat Plumbing

Positive Aspects: - Technician Performance: A significant number of reviews commend individual technicians for their knowledge, professionalism, and courteous demeanor. Specific names like Conner and Weldon are frequently mentioned in a positive light, with clients reporting successful resolutions to complex plumbing issues quickly and effectively. - Efficient Service: Many customers appreci... Read more

Positive Aspects: - Technician Performance: A significant number of reviews commend individual technicians for their knowledge, professionalism, and courteous demeanor. Specific names like Conner and Weldon are frequently mentioned in a positive light, with clients reporting successful resolutions to complex plumbing issues quickly and effectively. - Efficient Service: Many customers appreciate the quick response times and thorough explanations provided during service calls. The efficiency of repairs, especially in emergency situations, has led to strong recommendations from satisfied clients. - Good Communication: Several reviews highlight the effective communication from the technicians in explaining plumbing issues and solutions, as well as the politeness and professionalism shown throughout the process.Negative Aspects: - High Pricing and Upselling: A recurring theme in negative reviews is the perception that Swat Plumbing engages in upselling unnecessary repairs or services. Customers have reported being quoted exorbitant amounts for what they believe to be trivial fixes, leading to feelings of being scammed. - Inconsistent Service Quality: While many reviews praise specific technicians, others report unsatisfactory experiences, particularly mentioning poorly experienced or inept technicians. Cases where technicians failed to fix problems or showed lack of knowledge were common complaints. - Scheduling Issues: The dispatching process has garnered criticism, with customers noting delayed responses to service calls, no-shows, or last-minute rescheduling, which has resulted in dissatisfaction among clients needing urgent plumbing work. - Poor Follow Through: Some customers expressed frustrations about unresolved issues and lack of communication following the initial service. Promised follow-ups, particularly after subpar experiences, often did not happen, leading to further discontent. In summary, while Swat Plumbing has garnered a loyal customer base due to certain technicians' outstanding performance and rapid service, significant complaints about financial practices, inconsistent service quality, and operational inefficiencies indicate areas needing improvement to enhance overall customer satisfaction. Read less