Roto Rooter- Hattiesburg, MS

The review highlights several key points of concern raised by the customer. First, there is a strong sentiment of being overcharged, indicating a feeling that the service provided did not match the cost incurred. This suggests a lack of transparency or clear communication about the pricing and the services rendered. Additionally, misdiagnosis is a major issue; customers felt that the problems we... Read more

The review highlights several key points of concern raised by the customer. First, there is a strong sentiment of being overcharged, indicating a feeling that the service provided did not match the cost incurred. This suggests a lack of transparency or clear communication about the pricing and the services rendered. Additionally, misdiagnosis is a major issue; customers felt that the problems were incorrectly assessed, leading to unnecessary work and disruption. This lack of accurate troubleshooting reflects poorly on the company's competency and reliability in addressing customer issues. Furthermore, the physical damage caused to the backyard exacerbates the situation, as it indicates a lack of care or professionalism while performing the work. The refusal of the company to take responsibility or rectify the situation has led to deep frustration, driving some customers to consider legal action. In summary, the review emphasizes a significant lack of trust in the company, centered around inadequate service delivery, poor communication, and unsatisfactory resolutions to problems, which are crucial aspects of customer service in the industry. Read less