CGC

The review points out several critical areas of concern. The primary issue mentioned is poor communication, which suggests that customers may feel left in the dark regarding project details, expectations, or progress. This could imply a need for CGC to enhance their customer interaction protocols. Additionally, the cost of services seems to be a significant pain point. The reviewer feels that $46... Read more

The review points out several critical areas of concern. The primary issue mentioned is poor communication, which suggests that customers may feel left in the dark regarding project details, expectations, or progress. This could imply a need for CGC to enhance their customer interaction protocols. Additionally, the cost of services seems to be a significant pain point. The reviewer feels that $460 for the installation of two grates was excessive, raising caution for potential customers regarding pricing transparency and value for money. The quality of the workmanship is another area of concern, with specific references to the incomplete sealing of the work area and the removal of a pre-existing filter that served a functional purpose. This could suggest that CGC may need to improve its quality control measures and ensure that workers adhere to professional standards to meet customer expectations. Overall, the common findings from this review point to a need for CGC to address communication issues, reassess their pricing strategy, and enhance the quality of their work to improve customer satisfaction and repair their reputation. Read less