Pounds Plumbing

Professionalism is the most-mentioned dimension across all three reviews, but the picture is sharply divided: two reviews describe courteous, responsive, and kind staff, while one review details a rude technician who smelled of cigarettes, coughed openly in the home, and never followed up with a promised estimate even after a month. Project completion is similarly mixed — two reviews describe fa... Read more

Professionalism is the most-mentioned dimension across all three reviews, but the picture is sharply divided: two reviews describe courteous, responsive, and kind staff, while one review details a rude technician who smelled of cigarettes, coughed openly in the home, and never followed up with a promised estimate even after a month. Project completion is similarly mixed — two reviews describe fast, complete service, but the first review represents a job that was never started due to a complete failure to deliver an estimate. No pricing information was mentioned in any review, so that dimension cannot be scored. The overall WW Score is pulled down significantly by the serious professionalism and follow-through failure documented in the most recent review. Read less