Express Service Plumbing

Across the reviews for Express Service Plumbing, several key themes emerge. A significant number of customers praise the company's responsiveness, noting their ability to return calls promptly and arrive at scheduled appointments, although there are mentions of needing to wait a few days for service, which some customers find acceptable given the quality provided. Customer service is another stre... Read more

Across the reviews for Express Service Plumbing, several key themes emerge. A significant number of customers praise the company's responsiveness, noting their ability to return calls promptly and arrive at scheduled appointments, although there are mentions of needing to wait a few days for service, which some customers find acceptable given the quality provided. Customer service is another strength, with reviews highlighting the courteousness and professionalism of receptionists and technicians alike. Specific mention of individual technicians, such as Jim, reflects a positive personal connection with clients, adding to the trustworthiness of the service. The quality of workmanship is repeatedly recognized, with praise for both the effectiveness of repairs and the adherence to timelines. Clients report that technicians often complete jobs ahead of schedule, contributing to customer satisfaction. Additionally, fair pricing is a point of emphasis; many customers feel they have received good value for the services rendered. However, there are areas of contention, particularly related to transparency in pricing. Some customers express frustration over quotes that did not align with final invoices, specifically regarding the unexpected inclusion of additional charges like the "VIP Membership." This inconsistency in communication is noted as a potential area for improvement. Despite these concerns, the overall tone of the reviews is supportive, with strong recommendations to others seeking plumbing services. The combination of high-quality service, professional demeanor, and customer-oriented practices positions Express Service Plumbing as a reliable choice for plumbing solutions, albeit with a call for clearer communication on pricing structures. Read less