Danny Miller Plumbing

Customer Service Issues: A significant number of the reviews indicate a consistent pattern of poor customer service and communication problems. Customers express disappointment over missed appointments and a lack of timely updates, leading to feelings of being undervalued and ignored. Notably, reviews highlight instances where promised follow-ups did not occur, contributing to an overall sentiment... Read more

Customer Service Issues: A significant number of the reviews indicate a consistent pattern of poor customer service and communication problems. Customers express disappointment over missed appointments and a lack of timely updates, leading to feelings of being undervalued and ignored. Notably, reviews highlight instances where promised follow-ups did not occur, contributing to an overall sentiment of frustration.Owner's Behavior: A recurrent theme in the feedback is the negative experience customers have with Danny Miller himself. Reviews describe him as unprofessional and aggressive, particularly when it comes to payment demands. This directly impacts the customers' willingness to recommend the service, regardless of the quality of the plumbing work performed by the technicians. This has fostered a perception that while the team may be skilled, the overall experience is tainted by poor management.Mixed Experience with Technical Services: Despite the dissatisfaction with the customer service aspect, several reviews commend the plumbing technicians for their professionalism and effectiveness. Some customers report that the work completed was satisfactory, with technicians being prompt and knowledgeable. This dichotomy reveals that while technical service may be competent, the foundational customer interaction leaves much to be desired.Pricing Concerns: There is also mentions of changes in pricing structure, including now charging for drive time, which has frustrated returning clients who previously enjoyed services without such fees. This alteration has caused some to reconsider their loyalty to the company, indicating a potential impact on repeat business.Loyalty and Recommendations: Despite the negative reviews, a portion of the customer base remains loyal, citing long-term, positive experiences. These dual perspectives create a divide in the overall customer base where some view Danny Miller Plumbing as a reliable choice, while others advise against using their services due to recent experiences. Overall, Danny Miller Plumbing faces substantial challenges in managing customer relationships effectively while maintaining a positive service reputation. The company needs to address its customer service deficiencies to overcome the largely unfavorable sentiment that currently dominates the reviews. Read less