True Service Plumbing

The reviews reflect a mixed sentiment, transitioning from initial satisfaction to growing frustration and disappointment. The reviewer initially appreciated the installation of a water softener, describing it as smooth and without complaints; however, this positive sentiment was overshadowed by subsequent experiences that were markedly less favorable. Key issues raised include:High Prices for Ser... Read more

The reviews reflect a mixed sentiment, transitioning from initial satisfaction to growing frustration and disappointment. The reviewer initially appreciated the installation of a water softener, describing it as smooth and without complaints; however, this positive sentiment was overshadowed by subsequent experiences that were markedly less favorable. Key issues raised include:High Prices for Services and Parts: The reviewer emphasizes feeling overcharged, particularly when additional costs accrued for parts and labor on products that failed shortly after installation, such as the replacement hose, which they deemed flimsy and inadequate. The reviewer's reference to this experience as "highway robbery" indicates strong dissatisfaction with the perceived lack of value for money.Product Reliability Concerns: The review mentions multiple instances where installed products, like the blue hose and the sump pump, did not perform as expected, leading to repeated service visits. This highlights a reliability issue with the products provided by True Service Plumbing, suggesting potential quality control problems.Customer Service Experience: The interaction with the service provider, Mark Schwaab, during the warranty complaint reveals a lack of professionalism. The reviewer describes an unpleasant exchange in which Mark exhibited anger and a dismissive attitude, exacerbating the negative feelings towards the company. The inclination towards blaming the customer for the malfunctioning sump pump further contributed to the reviewer's decision to discontinue using their services.Future Intentions: The overall tone of the review indicates a strong resolve to switch to a different plumbing service provider due to dissatisfaction with the combination of high costs, unreliable products, and poor customer service. In summary, True Service Plumbing faces challenges related to pricing transparency, product reliability, and customer relations, which are critical areas for improvement to regain customer trust and satisfaction. Read less