Overview of Company Customer Sentiment Analysis in May
Both available reviews are strongly negative, describing failed repairs where the underlying problem was not resolved after service was performed. The boiler review is particularly detailed and credible, written by a licensed Class A Chief Engineer with nearly 20 years of boiler experience, who ultimately fixed the issue himself for $50 after paying $442 for an ineffective repair. The heat pump re... Read more
Both available reviews are strongly negative, describing failed repairs where the underlying problem was not resolved after service was performed. The boiler review is particularly detailed and credible, written by a licensed Class A Chief Engineer with nearly 20 years of boiler experience, who ultimately fixed the issue himself for $50 after paying $442 for an ineffective repair. The heat pump review similarly describes a paid service call that left the problem unresolved. Pricing concerns are explicit in the boiler review, with the reviewer feeling the $390 labor charge was unjustified given the failed outcome. Both reviews suggest a pattern of incomplete or misdirected work, with one reviewer alleging the contractor may have been steering toward an unnecessary full replacement rather than a legitimate repair. Read less