Kelly Plumbing & Heating

The first review provides a highly positive sentiment towards Kelly Plumbing & Heating, emphasizing the owner's extensive experience and practical approach to plumbing needs. The customer appreciates the old-school methodology, particularly in their decision to not unnecessarily replace components. They express confidence in the work done, notably in replacing a decades-old boiler, and commend the... Read more

The first review provides a highly positive sentiment towards Kelly Plumbing & Heating, emphasizing the owner's extensive experience and practical approach to plumbing needs. The customer appreciates the old-school methodology, particularly in their decision to not unnecessarily replace components. They express confidence in the work done, notably in replacing a decades-old boiler, and commend the company for staying within budget while completing the task on time. This positive feedback underscores a sense of reliability and trustworthiness associated with the company, reinforcing a strong reputation for effective service tailored to older homes. Conversely, the second review presents a starkly different experience. The customer reports a leak after a repair was undertaken and expresses disappointment in the follow-up service and communication. Despite initially choosing a local provider, the individual feels let down by the lack of responsiveness, which ultimately tarnishes their overall impression of the company. This feedback highlights critical shortcomings in the customer service aspect, suggesting that while technical skills may be proficient, the organization must enhance their communication and reliability post-service. In summary, the reviews indicate that while Kelly Plumbing & Heating has notable strengths in technical plumbing work, especially with older homes, there is a pressing need to address customer service efficiency and communication to ensure a consistently positive customer experience. Read less