Five Star Bath Solutions of St. Paul

In the recent reviews analyzed, two contrasting sentiments emerge regarding Five Star Bath Solutions. Positive feedback centers around the professionalism and quality of service throughout the process. Customers like Diane Peters noted that the entire experience, from sales to installation, was "top notch." Such affirmations suggest a dedication to quality and customer satisfaction in certain fa... Read more

In the recent reviews analyzed, two contrasting sentiments emerge regarding Five Star Bath Solutions. Positive feedback centers around the professionalism and quality of service throughout the process. Customers like Diane Peters noted that the entire experience, from sales to installation, was "top notch." Such affirmations suggest a dedication to quality and customer satisfaction in certain facets of the service. Conversely, the review from Craig and Cynthia Vana paints a much less favorable picture. They point out several significant issues, including high pricing without senior discounts, poor communication, and a lack of follow-up once the installation was completed. They express frustration about the installation delays and a leaky faucet that required additional attention after the service. This review highlights a disparity in customer experience, particularly concerning communication and post-installation support. Common findings emphasize that while the quality of work is praised, operational aspects such as customer service, communication, and the handling of post-service issues appear to need improvement. The reviews indicate that while customers may appreciate the end product, their overall satisfaction is heavily influenced by their experience during and after the installation process. This suggests that for Five Star Bath Solutions to enhance their reputation, they need to address these operational shortcomings and maintain customer engagement following service completion. Read less