Edwards Plumbing

The reviews indicate a polarized perception of Edwards Plumbing. On one hand, a portion of the clientele appreciates the technical skills and pleasant demeanor of the plumbers, highlighting specific employees, Greg and Gunnar, as exemplary. However, this positivity is overshadowed by a stark contrast in experiences recounted by other customers, who have reported missed appointments and feeling dis... Read more

The reviews indicate a polarized perception of Edwards Plumbing. On one hand, a portion of the clientele appreciates the technical skills and pleasant demeanor of the plumbers, highlighting specific employees, Greg and Gunnar, as exemplary. However, this positivity is overshadowed by a stark contrast in experiences recounted by other customers, who have reported missed appointments and feeling disregarded by the management. A recurring theme in negative reviews is the lack of accountability and professionalism. Customers complained about scheduled appointments that were missed without sufficient explanation, leading to frustration and distrust. Another significant issue was the handling of estimates, where customers felt blindsided by unexpected costs after work commenced without prior agreement, further emphasizing a pattern of perceived irresponsible service practices. Management, specifically the owner Liz, is frequently mentioned in a negative light, with several reviewers commenting on her inadequate customer service skills and a dismissive attitude towards complaints. This lack of effective communication and support from management appears to contribute significantly to the negative sentiment expressed. In summary, while there are praises for individual technicians, the overall customer experience is marred by operational failures, leading to a strongly negative perception of Edwards Plumbing among many reviewers. Read less