Bruce Nelson Plumbing & Heating Service

Bruce Nelson Plumbing presents a deeply mixed picture across all four dimensions. On the positive side, several reviewers praised individual technicians like John and Mike for being thorough, courteous, prompt, and technically capable — including one notable emergency response on the eve of Thanksgiving. However, serious negative reviews describe unprofessional communication from an estimator wh... Read more

Bruce Nelson Plumbing presents a deeply mixed picture across all four dimensions. On the positive side, several reviewers praised individual technicians like John and Mike for being thorough, courteous, prompt, and technically capable — including one notable emergency response on the eve of Thanksgiving. However, serious negative reviews describe unprofessional communication from an estimator who cancelled an appointment without notice, a plumber who refused to fix a leaky radiator and suggested the customer watch YouTube instead, double billing at a commercial property, and a sewage overflow caused by failure to scope a pipe before connecting to it. Project completion is particularly concerning, with multiple reviews describing work left incomplete or requiring other plumbers to finish the job. Pricing received mixed signals — one reviewer found the bill reasonable, another was charged $120 for no work, and a third noted labor charges were low but questioned whether that reflected quality. The overall score reflects genuine strengths in some individual technicians but significant systemic failures in communication, follow-through, and workmanship quality. Read less