Metro Plumbing & Heating

The reviews reflect a deep appreciation for the past service quality of Metro Plumbing & Heating, particularly in residential contexts. Customers commend the thoroughness of the work done, often highlighting that the pricing was reasonable for the quality received. Specific instances of positive interactions are mentioned, such as assistance with water heater installations and plumbing for outdoor... Read more

The reviews reflect a deep appreciation for the past service quality of Metro Plumbing & Heating, particularly in residential contexts. Customers commend the thoroughness of the work done, often highlighting that the pricing was reasonable for the quality received. Specific instances of positive interactions are mentioned, such as assistance with water heater installations and plumbing for outdoor systems, indicating that the staff were knowledgeable and willing to go the extra mile for their clientele. However, a significant point of contention arises from the company's recent decision to cease residential plumbing and heating services, shifting focus entirely to commercial work. This transition has elicited feelings of disappointment from former residential clients who valued the services they once received. This change has left some customers in a lurch, prompting them to seek other options for their plumbing needs, although they express relief that at least one former plumber from Metro is continuing to provide residential services independently. In summary, while Metro Plumbing & Heating has garnered positive reviews for their residential work and customer service, their recent shift away from residential offerings has created a notable gap for their loyal customer base, resulting in a mix of appreciation for past services and frustration over their new direction. Read less