Augusta Plumbing

Augusta Plumbing and Heating presents a deeply mixed picture across all four dimensions. Professionalism is significantly dragged down by two serious complaints: a broken promise of pre-work cost estimates, poor office communication, and a refusal to return calls — though several positive reviews do praise polite and friendly technicians. Pricing is the weakest dimension, with two detailed and c... Read more

Augusta Plumbing and Heating presents a deeply mixed picture across all four dimensions. Professionalism is significantly dragged down by two serious complaints: a broken promise of pre-work cost estimates, poor office communication, and a refusal to return calls — though several positive reviews do praise polite and friendly technicians. Pricing is the weakest dimension, with two detailed and credible complaints about overcharging, a lack of itemized invoices, and one alarming allegation that the company offered a discount in exchange for a 5-star review. Project completion is middling — most jobs appear to have been finished, but one reviewer explicitly states the technician did not guarantee his work and warned a repair might not hold, which is a serious red flag. Experience scores moderately well based on positive mentions of knowledgeable technicians solving real problems, but is tempered by the botched job described in the 1-star August 2019 review. Read less