A Retired Plumber

The review indicates that the customer feels deceived and upset by the contractor's decision to perform unapproved work that was not included in the home warranty coverage. The mention of a significant bill, specifically over $700 for replacing three spigots, reveals a concern regarding financial transparency and accountability. Commonly, factors contributing to negative sentiment include the co... Read more

The review indicates that the customer feels deceived and upset by the contractor's decision to perform unapproved work that was not included in the home warranty coverage. The mention of a significant bill, specifically over $700 for replacing three spigots, reveals a concern regarding financial transparency and accountability. Commonly, factors contributing to negative sentiment include the contractor's lack of communication about what work was covered under the warranty and the failure to obtain the customer's approval before proceeding with additional services. This lack of adherence to expected protocols strongly impacts the customer's trust in the service and highlights the importance of clear communication in contractor-client relationships. Overall, the review suggests a need for better customer engagement and clarity on service agreements to prevent similar issues in the future. Read less