911 Restoration of Minneapolis

The review set is deeply mixed, with strong positive experiences from a handful of customers offset by serious complaints about unprofessionalism, non-payment of subcontractors, poor communication, and unfinished or poorly executed work. Professionalism scores were dragged down significantly by multiple explicit complaints: one reviewer cited incessant calls at inappropriate times and no-shows wit... Read more

The review set is deeply mixed, with strong positive experiences from a handful of customers offset by serious complaints about unprofessionalism, non-payment of subcontractors, poor communication, and unfinished or poorly executed work. Professionalism scores were dragged down significantly by multiple explicit complaints: one reviewer cited incessant calls at inappropriate times and no-shows without notice, another described the company as outright unprofessional, and a third reported being unable to get even a return call for an estimate. On the positive side, two reviewers praised the friendliness, responsiveness, and honesty of specific staff members. Pricing drew concern from one reviewer who described aggressive cash collection tactics and upfront deductible demands, though another acknowledged prices were high but justified in an emergency. Project completion was the most consequential dimension, with one reviewer explicitly stating repairs were incomplete and required outside contractors to fix, while others reported satisfactory resolution of their water damage issues. Experience scores reflect a split between technically competent mitigation work praised in two reviews and a clear failure of workmanship described in one. Read less