Rochester Plumbing & Heating

Positive Experiences: A significant number of reviews emphasize the responsiveness and professionalism of the plumbers. Customers have reported quick arrival times and clear explanations of the issues being addressed. For example, both Duncan and Joel were acknowledged for their prompt service, thoroughness, and taking precautions for customer safety, such as wearing masks.High Satisfaction Levels... Read more

Positive Experiences: A significant number of reviews emphasize the responsiveness and professionalism of the plumbers. Customers have reported quick arrival times and clear explanations of the issues being addressed. For example, both Duncan and Joel were acknowledged for their prompt service, thoroughness, and taking precautions for customer safety, such as wearing masks.High Satisfaction Levels: Those who had successful repairs or maintenance expressed high satisfaction levels, feeling confident in the quality of work performed. This sentiment was evident in the strong recommendations from returning customers who repeatedly choose Rochester Plumbing & Heating for their plumbing needs.Concerns About Pricing: Despite the positive feedback regarding service, multiple customers voiced concerns over the perceived high costs of service. One review detailed a particularly frustrating experience related to unexpected labor charges for a seemingly simple faucet installation, which led to feelings of dissatisfaction. Similarly, another customer felt that the price for minor adjustments and installations, such as moving a gas line or adding hangers, was excessively high.Customer Service Issues: There are also mentions of inadequate customer service when addressing billing disputes. One customer described a lack of follow-through after raising concerns about charges, leading to frustration. This negative experience somewhat tarnished their perception of the company, overshadowing the positive aspects of their original service experience.Trust and Reliability: Despite some negative reviews regarding costs, several customers highlighted the reliability of Rochester Plumbing & Heating. The company Read less