Mr. Rooter Plumbing of Rochester-MN

Mr. Rooter Rochester receives consistently positive marks for individual technician professionalism — many reviews praise specific plumbers like Derek, Trevor, Daniel, and Tyler for being courteous, prompt, and communicative. However, pricing is a serious and recurring concern, with multiple reviewers across many years describing charges as dramatically inflated, hidden, or misrepresented, inclu... Read more

Mr. Rooter Rochester receives consistently positive marks for individual technician professionalism — many reviews praise specific plumbers like Derek, Trevor, Daniel, and Tyler for being courteous, prompt, and communicative. However, pricing is a serious and recurring concern, with multiple reviewers across many years describing charges as dramatically inflated, hidden, or misrepresented, including a $933 overcharge allegation, a $1,100 quote to unclog a toilet, and a $640 quote for a sub-hour job. Project completion is mixed: while many jobs are described as completed efficiently, there are notable failures including an abandoned snake in a sewer line, a drain that re-clogged the next day with no refund honored, a safety callback that was canceled, and a technician who ghosted a customer for two months. Experience scores moderately well based on positive reviews citing knowledgeable technicians, but is dragged down by documented cases of incorrect diagnoses, unnecessary work that created new problems, and a plumber who failed to identify a simple unsealed pipe. The overall picture is a company with capable field staff but systemic issues around pricing transparency, accountability, and follow-through. Read less