Mr. Rooter Plumbing of Rochester-MN

The reviews highlight a mix of experiences, with several recurring themes that paint a negative picture of Mr. Rooter Plumbing. A significant number of reviewers indicate that they feel the company overcharges for their services, often featuring examples of jobs that were done for significantly lower costs by other providers. This has led to accusations of the company engaging in misleading practi... Read more

The reviews highlight a mix of experiences, with several recurring themes that paint a negative picture of Mr. Rooter Plumbing. A significant number of reviewers indicate that they feel the company overcharges for their services, often featuring examples of jobs that were done for significantly lower costs by other providers. This has led to accusations of the company engaging in misleading practices, particularly regarding price communications, with customers feeling blindsided by unexpected costs post-service. Customer service is another major point of contention. Multiple reviews mention a lack of professionalism from office or management staff, including unreturned calls and inadequate responses to complaints. Some customers felt dismissed or treated rudely when attempting to address issues related to the work performed, which has increased their frustration and contributed to a negative overall experience. On the other hand, a few reviews mentioned positive interactions with specific technicians, showcasing their expertise and helpfulness. These positive experiences, however, seem to contrast sharply with the overall sentiment of frustration with the company's management and billing practices. Finally, the reviews underscore a lack of accountability from the company, as customers reported issues that arose shortly after services were completed and felt these were not addressed adequately. Problems such as improperly handled plumbing installations or failure to fix previously resolved issues suggest systemic issues within the company's operational practices. Overall, while there are commendations for individual worker performance, the negative customer experiences surrounding billing, service quality, and communication suggest that Mr. Rooter Plumbing of Rochester, MN faces significant challenges in maintaining customer satisfaction and trust. Read less