Terry

The reviews for Terry's Plumbing reflect a duality in customer experiences. Positive sentiments are primarily driven by the technician, Todd, who is frequently described as prompt, professional, and reliable. Customers appreciated his work on specific projects like the installation of a tankless water heater and other plumbing needs, suggesting a strong personal rapport and trust developed with hi... Read more

The reviews for Terry's Plumbing reflect a duality in customer experiences. Positive sentiments are primarily driven by the technician, Todd, who is frequently described as prompt, professional, and reliable. Customers appreciated his work on specific projects like the installation of a tankless water heater and other plumbing needs, suggesting a strong personal rapport and trust developed with him over time. However, the negative sentiments are quite pronounced, particularly regarding handling pricing and service guarantees. Issues cite instances of unexpected surcharges, with one customer reporting that they were charged significantly more than the initial quote without a detailed breakdown. This raised concerns about transparency and professionalism, leading to feelings of frustration and distrust. Additionally, several customers expressed disappointment in the guarantees offered, specifically mentioning that repairs only last for 30 days, which they felt was inadequate considering the nature of plumbing issues. Overall, while Todd Read less