S O S Drain and Sewer Service

The reviews reflect a dichotomy in customer experiences with S O S Drain and Sewer Service. On the positive side, multiple customers commend the company for its prompt service and effective results. Reviewers noted the attentiveness and courtesy of the technicians, with specific praise directed at Jordan and Brad. The positive sentiment indicates that the company can deliver quick and effective pl... Read more

The reviews reflect a dichotomy in customer experiences with S O S Drain and Sewer Service. On the positive side, multiple customers commend the company for its prompt service and effective results. Reviewers noted the attentiveness and courtesy of the technicians, with specific praise directed at Jordan and Brad. The positive sentiment indicates that the company can deliver quick and effective plumbing solutions, which many customers appreciate and even intend to utilize again in the future. However, the negative feedback showcased serious concerns. A customer reported severe flooding in their home following service that was perceived as negligent, leading to damage that was time-consuming and costly to resolve. This incident illustrates potential flaws in service quality and monitoring, specifically regarding the proper application of plumbing materials. Additionally, the lack of response to a disputed charge indicates a significant gap in customer service and communication, which is alarming for clients seeking reassurance and support after problematic experiences. The duality in the feedback suggests that while S O S Drain and Sewer Service has the potential for excellent service, they must address critical lapses that could severely impact their reputation and customer retention. Overall, improving follow-up communication and ensuring service standards are consistently met will be vital for enhancing their overall customer relations and maintaining positive sentiment in the future. Read less