Mark Mccollum Plumbing

The review indicates significant customer frustration with the service provided by Mark McCollum Plumbing. Key concerns include punctuality, with the service technician arriving over two hours late, which reflects poorly on reliability. The reported rudeness of the technician further exacerbates the negative experience, affecting overall customer service perception. Financial transparency and fa... Read more

The review indicates significant customer frustration with the service provided by Mark McCollum Plumbing. Key concerns include punctuality, with the service technician arriving over two hours late, which reflects poorly on reliability. The reported rudeness of the technician further exacerbates the negative experience, affecting overall customer service perception. Financial transparency and fairness in pricing were glaring issues; the initial quote was significantly lower than the final costs presented, leading to distrust. The customer felt taken advantage of, particularly after discovering the problem was a simple fix that was misdiagnosed or intentionally misrepresented. The revelations from the second plumber heightened feelings of betrayal and dissatisfaction with Mark Read less