Tschida Brothers Plumbing

The provided reviews for Tschida Brothers Plumbing reveal a sharp divide between positive and negative customer experiences, reflecting a mix of satisfaction and frustration among clients. On the positive side, a subset of reviewers commends the company's ability to deliver quality work promptly. Customers praised Tschida Brothers for successful installations and renovations, describing the plumb... Read more

The provided reviews for Tschida Brothers Plumbing reveal a sharp divide between positive and negative customer experiences, reflecting a mix of satisfaction and frustration among clients. On the positive side, a subset of reviewers commends the company's ability to deliver quality work promptly. Customers praised Tschida Brothers for successful installations and renovations, describing the plumbers as nice, fair-priced, and responsive. Specific mentions highlight the successful completion of bathroom remodels and plumbing upgrades, with an emphasis on the cleanliness and meticulousness of their work. Reviews that reflect these positive sentiments often conclude with strong recommendations for the company. Conversely, a significant number of reviewers express deep dissatisfaction with the company's operations. Key grievances include experiences of apparent dishonesty, subpar customer service, and follow-through issues. Multiple reviews mention troubling experiences with the billing process, where customers perceived additional or unexplained charges and felt taken advantage of due to their vulnerable situations. The portrayal of unprofessional behavior by their staff, ranging from smoking on the job to not fulfilling basic service commitments, reinforces the idea that customer satisfaction is inconsistent. The reviews also reveal a concerning insight about communication. Several customers noted a lack of follow-up from Tschida Brothers, with promises of callbacks that never materialized. This recurring theme of poor communication exacerbates the frustrations of those seeking timely and effective service. In summary, Tschida Brothers Plumbing is met with a dichotomy of appreciation for their technical work contrasted with significant complaints regarding their professionalism and integrity. This divided feedback suggests that while there is potential for quality service, significant operational reforms may be necessary for improving customer relations and maintaining a more consistent service standard. Read less