TJK Plumbing

Positive Praise for Service Quality: Multiple reviews commend TJK Plumbing for their fast response times and courteous, professional demeanor of the technicians. Customers mentioned feeling comfortable with the technicians' expertise, appreciating that they took the time to explain repairs and answer questions.Consistent Issues with Pricing Transparency: A recurring theme in the reviews is dissati... Read more

Positive Praise for Service Quality: Multiple reviews commend TJK Plumbing for their fast response times and courteous, professional demeanor of the technicians. Customers mentioned feeling comfortable with the technicians' expertise, appreciating that they took the time to explain repairs and answer questions.Consistent Issues with Pricing Transparency: A recurring theme in the reviews is dissatisfaction with the total costs for services rendered. Several customers were shocked at the high prices for comparatively simple repairs, notably mentioning inflated costs that exceed what they had anticipated. There is a clear sense among these reviewers that pricing should be better communicated, preferably with itemized bills to clarify the costs associated with each service.Concerns Over Upselling: Several customers reported feeling pressured by technicians to agree to additional work beyond what they initially called for, which substantially affected their overall experience. This has led to a perception that TJK Plumbing might be prioritizing profit over customer satisfaction, creating a distrust that detracts from the otherwise commendable service.Varying Experiences with Customer Service After the Job: While the initial experience often received high marks, some reviewers reported poor follow-up regarding complaints or services after the job was completed. Instances of lack of response or unwillingness to address additional issues have emerged, contributing to negative sentiments.Mixed Feelings on Repeat Business: While some customers expressed satisfaction enough to consider TJK Plumbing for future needs, there are as many who stated they would seek alternatives next time due to the pricing issues and upselling experiences. Overall, TJK Plumbing appears to provide competent and frequently praised technical service, yet there is a clear need for more transparent pricing practices and a focus on consumer trust to enhance the customer experience. Read less