T M Johnson Bros

The feedback regarding T M Johnson Bros is overwhelmingly negative, primarily due to significant issues with reliability and communication. Customers expressed frustration over no-shows for scheduled appointments and poor follow-up, leading to a lack of trust in the company's services. Overall, the sentiment indicates dissatisfaction and a strong suggestion to consider alternative providers. Deta... Read more

The feedback regarding T M Johnson Bros is overwhelmingly negative, primarily due to significant issues with reliability and communication. Customers expressed frustration over no-shows for scheduled appointments and poor follow-up, leading to a lack of trust in the company's services. Overall, the sentiment indicates dissatisfaction and a strong suggestion to consider alternative providers. Detailed Sentiment Analysis: The reviews highlight critical issues in customer service, particularly regarding reliability and appointment management. A customer shared their experience of waiting for over two weeks for a scheduled tune-up appointment, only to be met with a no-show. The subsequent communication from T M Johnson Bros was a source of frustration, as the customer was initially blamed for having the wrong date before being informed of the company's oversight in rescheduling. This miscommunication has not only disrupted the customer's plans but has also caused them significant inconvenience related to potential home improvements based on the service outcome. Common findings include:Reliability Issues: Multiple customers noted instances where appointments were not honored, significantly affecting their trust in the company.Poor Communication: The company's failure to communicate effectively about scheduling, including not notifying customers of necessary changes, was a recurring theme.Customer Discontent: Overall, there is a strong sentiment of dissatisfaction expressed, with many recommending seeking services from more reliable competitors. These findings underscore a critical need for T M Johnson Bros to improve their scheduling process and enhance customer communication strategies to rebuild trust and satisfaction. Read less