Sabastian and Sons Plumbing Service

From the reviews, it is evident that Sabastian and Sons Plumbing Service has a divide in customer satisfaction. Positive reviewers share their long-term relationship with the company, emphasizing timeliness, effective communication, and quality results. They appreciate receiving clear estimates and written confirmation for services rendered, which enhances their confidence in the company's trustwo... Read more

From the reviews, it is evident that Sabastian and Sons Plumbing Service has a divide in customer satisfaction. Positive reviewers share their long-term relationship with the company, emphasizing timeliness, effective communication, and quality results. They appreciate receiving clear estimates and written confirmation for services rendered, which enhances their confidence in the company's trustworthiness. Clients mention prompt responsiveness when needing urgent repairs, such as when a toilet leak was addressed efficiently. On the other hand, several negative reviews highlight issues that contradict the positive experiences shared by others. A significant concern is related to communication; multiple customers report not being shown up by scheduled appointments, despite receiving confirmations and reminders. This lack of follow-through has led to significant dissatisfaction, as clients were left waiting without any updates. Additionally, complaints about the quality of work performed are prevalent among dissatisfied customers, with specific mentions of repairs that led to further issues, threatening behavior when discussing costs, and unresolved plumbing problems that resulted in failed inspections. These experiences paint a picture of inconsistency in workmanship and customer care. A recurring theme across the reviews is the company Read less