Rol Air Plumbing & Heating

This contractor's review set is sharply divided between strongly positive and strongly negative experiences, with no middle ground. The negative reviews are severe — including a $27,000 water damage claim with no resolution, repeated billing for ineffective sewer work, and installation of a wrong part with refusal to reimburse — all of which heavily drag down pricing, project completion, and e... Read more

This contractor's review set is sharply divided between strongly positive and strongly negative experiences, with no middle ground. The negative reviews are severe — including a $27,000 water damage claim with no resolution, repeated billing for ineffective sewer work, and installation of a wrong part with refusal to reimburse — all of which heavily drag down pricing, project completion, and experience scores. The positive reviews praise punctuality, friendliness, and technical knowledge, but they are older (2021–2022) and lack specific detail, limiting their counterbalancing weight. The refusal to engage with customers on legitimate complaints is a significant professionalism concern that prevents the positive reviews from lifting the overall score meaningfully. Given the severity and recency of the negative reviews, the WW Score reflects a contractor with inconsistent and potentially unreliable service quality. Read less