Mr. Rooter Plumbing of The Twin Cities

Mr. Rooter receives genuinely strong marks for professionalism and experience from a large portion of reviewers, with many technicians — particularly Ezra, Aidan, Alex, Nick, Ger, and others — praised for being courteous, knowledgeable, communicative, and thorough. However, the pricing dimension is severely dragged down by a substantial and consistent pattern of complaints spanning many years:... Read more

Mr. Rooter receives genuinely strong marks for professionalism and experience from a large portion of reviewers, with many technicians — particularly Ezra, Aidan, Alex, Nick, Ger, and others — praised for being courteous, knowledgeable, communicative, and thorough. However, the pricing dimension is severely dragged down by a substantial and consistent pattern of complaints spanning many years: numerous reviewers report being quoted prices 3–10x higher than competitors for identical work, with multiple instances of customers obtaining the same service elsewhere for a fraction of the cost. Project completion is mixed — many jobs are completed well, but there are notable failures including abandoned work, warranty non-honoring, jobs requiring callbacks, and at least one case of a technician leaving a worse situation than before. The overall WW Score of 62.1 reflects a company with capable field technicians undermined by a persistent and well-documented pattern of predatory or inflated pricing practices. Read less