Metro Heating & Cooling

Metro Heating and Cooling earns strong marks for professionalism, with the vast majority of reviewers praising technicians as friendly, courteous, punctual, and communicative — standout techs like Andrew, Brian, Lucy, Tim, and others are repeatedly named positively. Pricing is generally viewed as fair and competitive, with multiple reviewers noting Metro beat other bids and avoided upselling, th... Read more

Metro Heating and Cooling earns strong marks for professionalism, with the vast majority of reviewers praising technicians as friendly, courteous, punctual, and communicative — standout techs like Andrew, Brian, Lucy, Tim, and others are repeatedly named positively. Pricing is generally viewed as fair and competitive, with multiple reviewers noting Metro beat other bids and avoided upselling, though a handful of reviews flagged costs as higher than expected or cited a controversial $129 estimate fee. Project completion is the most mixed dimension: while most jobs are described as completed efficiently and on time, there are notable negative reviews citing abandoned or repeatedly failed work, warranty non-response, missed appointments, and a furnace that failed within a week of installation. Experience scores moderately high overall, with many reviewers praising technical knowledge and problem-solving, but offset by several serious complaints about wrong units being installed, misdiagnosis, and technicians lacking competency on specialized systems like heat pumps and mod-con boilers. Read less