McQuillan Home Services

McQuillan Home Services presents a deeply polarized review profile. A substantial cluster of recent 5-star reviews praises individual technicians as professional, knowledgeable, and responsive — with same-day or next-day service frequently highlighted. However, an equally substantial and highly detailed body of negative reviews spanning 2016–2025 consistently describes predatory pricing practi... Read more

McQuillan Home Services presents a deeply polarized review profile. A substantial cluster of recent 5-star reviews praises individual technicians as professional, knowledgeable, and responsive — with same-day or next-day service frequently highlighted. However, an equally substantial and highly detailed body of negative reviews spanning 2016–2025 consistently describes predatory pricing practices, inflated quotes, bait-and-switch tactics, upselling of unnecessary work, and outright misdiagnosis of functioning equipment. Project completion is a significant weakness, with multiple reviewers describing no-shows, repeated rescheduling, abandoned jobs mid-project, and work that failed inspection multiple times. Pricing is the most severely penalized dimension, with dozens of reviewers documenting quotes 2x to 10x higher than competitors for identical work, a non-refundable trip fee used as leverage, and refusal to provide ballpark estimates over the phone. The experience dimension is mixed: individual technicians are often praised for skill and friendliness, but systemic diagnostic failures — including misidentifying working equipment as broken and missing cracked heat exchangers — significantly drag the score down. Read less