Master Plumbing Services

Master Plumbing shows strong technical expertise and professionalism in customer interactions, with multiple reviews praising workmanship, communication, and courteous behavior. However, the company is significantly hampered by serious operational failures: unresponsiveness (multiple reviews cite ignored voicemails and unanswered calls), billing disputes (explicit charges for work customers believ... Read more

Master Plumbing shows strong technical expertise and professionalism in customer interactions, with multiple reviews praising workmanship, communication, and courteous behavior. However, the company is significantly hampered by serious operational failures: unresponsiveness (multiple reviews cite ignored voicemails and unanswered calls), billing disputes (explicit charges for work customers believed was included, and undisclosed valve installation), and project delays (8-month kitchen remodel with extended periods without water access). Pricing concerns emerge in 4 reviews, with complaints about credit card surcharges and unexpected charges. The most recent reviews (2020-2021) show deteriorating responsiveness, suggesting operational decline. Read less