Krinkie

The reviews reflect a notable divide in customer experiences with Krinkie's. On one hand, several customers regaled their positive experiences, highlighting the professionalism, knowledge, and friendliness of technicians like Mike, Joe, and Paul. Customers appreciated timely responses to service requests, especially in emergencies, and many reaffirmed their loyalty to the company, indicating that ... Read more

The reviews reflect a notable divide in customer experiences with Krinkie's. On one hand, several customers regaled their positive experiences, highlighting the professionalism, knowledge, and friendliness of technicians like Mike, Joe, and Paul. Customers appreciated timely responses to service requests, especially in emergencies, and many reaffirmed their loyalty to the company, indicating that they would continue to use their services for future needs. Positive reviews also noted the quality of installations, with customers feeling they received thorough explanations and all necessary paperwork for warranties and rebates. Personal anecdotes, including anecdotes about family connections to Krinkie's, played a role in building trust among returning customers. Conversely, a significant portion of the feedback raised concerns about Krinkie's pricing strategies, with accusations of high pressure to go for costly replacement services that some customers felt were unnecessary. Several reviewers recounted experiences where they were quoted exorbitant amounts for repairs, only to later find less expensive alternatives. Some customers reported feeling taken advantage of due to the urgency or pressure in communication from technicians. This negative sentiment was echoed in reviews mentioning dissatisfaction with service during emergency calls and miscommunication regarding service area boundaries. Overall, it appears that while many customers maintain a high degree of satisfaction and willingness to recommend Krinkie's, there exists a growing concern over pricing practices and the perceived upselling of services that leaves others feeling disillusioned and frustrated with their experiences. The dichotomy suggests that while Krinkie's has established a loyal customer base, they may need to address customer service approaches regarding pricing transparency and service area boundaries to improve overall public perception. Read less