Ken

Across the reviews, there are notable trends. Positive experiences frequently highlight the punctuality of service, the reasonable and competitive pricing, and the expertise shown by technicians like Ken and his family members. Many reviewers expressed gratitude for efficient responses during emergencies, detailing timely arrivals and successful resolutions. Specific mentions of friendliness and p... Read more

Across the reviews, there are notable trends. Positive experiences frequently highlight the punctuality of service, the reasonable and competitive pricing, and the expertise shown by technicians like Ken and his family members. Many reviewers expressed gratitude for efficient responses during emergencies, detailing timely arrivals and successful resolutions. Specific mentions of friendliness and professional demeanor stand out in positive feedback, with several customers commendably noting the technicians' willingness to explain issues and offer advice. However, a significant number of negative reviews point to problems primarily related to customer service. Instances were reported of rude behavior from some technicians, particularly references to demeaning comments made during service interactions, which significantly marred the customer experience. Pricing disputes were also common themes, with some customers feeling blindsided by higher-than-expected charges after service completion. Such discrepancies left a sense of dissatisfaction among previous loyal customers. Moreover, communication issues Read less